From Page 23
(3) This is the correct answer. The first thing you need to do is determine
if a training program will solve the problem. Just because you are told by
the client that this is what is needed, this doesn't make it so. Sometimes
people do not really know the best solution to their problems.
Often, when a piece of equipment has passed hardware testing, it is
considered to be 'perfect' in a sense. That is, it has the capabilities to
fulfill all its functions and mission requirements as they were designed to
be fulfilled. If its use is not effective, then too often the cause of the
problem is attributed to the operators and users; in your case, it is
attributed to the marksmen.
When this occurs, training is usually the
quickest solution offered.
However, in the present example, trained
infantrymen used the weapon and failed; expert marksmen also used the weapon
and failed.
Now you have a dilemma.....a 'perfect' piece of equipment and
'perfect' operators, which result in mission failure. In answering the last
question correctly, you indicated that determining if a training program was
really needed should be your first step in solving the X-2001 problem. What
should your first question be in determining whether training was needed?
(1) Identify the human performance requirements of the X-2001. Turn to Page
5.
(2) Obtain detailed descriptions of the capabilities and skills of both
groups of test personnel. Turn to Page 61.
(3) Both of these go together and should be asked first. Turn to Page 69.
From Page 15
(4) No go, a correct answer is presented.
Return to Page 15.
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