From Page 73
(1) You are correct. The diagram, by itself, will not show typical traffic
flow. That has to be established by observation. You can use the diagram
of the facilities to record your observations or the typical flow pattern of
user traffic. This pictorial representation will be of value in recognizing
and documenting some of the most serious congestion spots.
Figure 38.1 presents the diagram of the serving area. The arrows on
this figure represent the path of a customer who ordered a hamburger and
french fries, and who then also obtained a small salad, dessert, and milk.
The darkened circles in the diagram represent other customers who either are
waiting to be served, or who are standing in line to pay for their
Figure 38.2 shows a variety of entry paths that customers could take.
Of course there are others, but we think you get the general idea.
As you look at this diagram, keep in mind that your mission is to
diminish the traffic congestion, not to come up with a better design for a
You won't be able to solve the problem totally, just
As the figures indicate, customers can enter the cafeteria serving
area from any one of three entryways. These doorways also serve as exits,
although only two of them are official customer exits; only two of them are
manned by cashiers.
In looking at the diagram what do you think is the
major cause of customer congestion?
(1) The slow replacement of depleted food items. Turn to Page 87.
(2) The number of exits and entries to the serving facility. Turn to Page
(3) Lack of organization of the food items and groupings.
such as salads, are not grouped together. Turn to Page 45.